Terms & Conditions

Safety and Responsibility

Dragonbet provides betting services exclusively to residents of the United Kingdom. The company reserves the right to block users who access the services from prohibited countries.

For a more responsible approach to the gaming process, a specific section is available for users to review. Despite the measures taken, the company is not responsible for players’ deliberate attempts to bypass established restrictions.

If you have any questions regarding responsible gaming or any other inquiries related to Dragonbet’s operations, you can contact the following email address: [email protected].

Account

Use of the services is prohibited for individuals under the age of 18 on the platform, as well as under the laws established in the United Kingdom. To reduce attempts by underage individuals to access the platform, all accounts undergo mandatory age verification. In case of violations, the Dragonbet team reserves the right to block the account and cancel all placed bets.

It is prohibited to use an account to place bets on behalf of third parties, as well as to provide false information, such as to bypass self-exclusion or the GAMSTOP system, which may result in account suspension and the cancellation of bonuses or winnings.

The Dragonbet company reserves the right to conduct identity and financial checks by regulatory requirements. Until the verification process is complete, the functionality of the account may be limited.

Required documents for account verification

To complete the verification process, the client must provide the following documents:

• A photo ID (passport, driver’s license, ID card, etc.);
• Proof of residential address (a utility bill or bank statement not older than 90 days);
• Bank card details are used for transactions on the platform.

Financial terms and maximum payouts

Bets on the platform are accepted only if the user’s account has sufficient funds. All deposit transactions must be used exclusively for betting purposes; otherwise, the Dragonbet team reserves the right to block the account. All client funds are held in separate accounts but are not protected in the event of operator insolvency.

The general daily winnings limit is £100,000 for sports events. Lower limits may apply to specific sports, such as £25,000 for UFC and £5,000 for WWE. For gambling services, the maximum winnings are limited to £125,000, excluding progressive jackpots.

Important Clarifications Regarding Betting on the Dragonbet Platform

All bets placed on the platform are settled according to the Betting Rules, which are available for review in the relevant section of the website. The company reserves the right to void any bet without explanation. To place a bet, actions must be taken through the official website or mobile application. Bets placed without sufficient balance in the account are considered void.

“Related contingency betting,” where different outcomes are combined and the result of one event affects another, is prohibited. An exception to this rule is the combination of bets using the “Bet Builder” feature. In the case of a tie, the winning amount is distributed proportionally among participants who share the placement, using full odds.

Obvious errors, such as incorrect odds or cash-out calculations, are grounds for the review of results. In such cases, the following actions are taken:

• All pre-event bets are recalculated using corrected odds;
• If the corrected odds are lower than 1/1000, the bet is voided;
• For live bets, the current odds at the time the bet was placed are applied.

Self-Exclusion and Game Breaks

If a user wishes to stop using the platform’s services for a certain period, the self-exclusion feature is available. It allows users to disable access to their account functionality for a period ranging from 6 months to 5 years. Early extension of this feature is also possible. As an alternative, other tools are available on the platform, such as “Play Break,” where the client can activate a temporary account block for a period from 24 hours to 6 weeks. There is also a “Reality Check” tool, which allows the player to set notifications about playtime with intervals from 30 minutes to 5 hours.

Dispute Resolution

If a user disagrees with the current Terms and Conditions or other aspects of the company’s operation, they have the right to submit a complaint to the technical support team for review. Complaints are accepted within 6 months of the date of the incident. The procedure includes:

• An initial response from the technical support team;
• Review of the situation by the head of the Dragonbet department;
• Appeal to the Independent Betting Adjudication Service (IBAS) if the player does not agree with Dragonbet’s decision.

Technical Aspects 

The company is not responsible for website malfunctions, such as connection interruptions. The account balance is calculated exclusively based on server data. To use certain platform services, a software download may be required. License terms are agreed upon during installation.

AML Policy

The company reserves the right to request proof of income if suspicious transactions are detected. Acceptable evidence includes a salary certificate or tax returns. During the verification process, all available funds in the account will be frozen. If users are aware of suspicious transactions, they are obligated to report them to the UK Financial Intelligence Unit to resolve the issue.

Referral Program

To attract new users, the company offers a referral program that allows clients to earn up to £50 per invited friend. To meet the required conditions, the referral must make a deposit of at least £10 and place bets with a total wagering requirement of x5. It is prohibited to refer family members as referrals.

Intellectual Property

All website materials, including software, design, and text content, are protected by the copyright of Dragonbet and its licensors. All information published on the website is intended solely for informational purposes. It is prohibited to copy, modify, or commercially use this content without the company’s permission.

It is forbidden to hack or alter the software provided by the company, as it may harm the gaming experience of other users and disrupt the integrity of the platform.

Bonuses and Promotions

The company’s special offers may include additional terms and conditions, which are published separately and recommended for review. The maximum winnings from bonus bets on the platform are limited to £2,000 per day.

In cases of abuse by a player, such as fraudulent activity involving coordinated betting by a group of clients, the company reserves the right to revoke the bonus and cancel the results. Until the main conditions of the selected promotion are fulfilled, the player may not withdraw funds from the account.